Our sales (sales@adpharm.net) and support (support@adpharm.net) team can be reached via email during work days from Monday to Friday, 9AM to 5PM (EDT - Eastern Daylight Time).

So if you email us during the week-end, you can expect a reply the following Monday before 5PM EDT.

Please note that we answer users with subscription first. We reserve the right to not answer all inquiries from non-subscribers.

You can view, download, and print all of your past receipts and invoices at any time. Simply go to your Profile page and click the "Manage Subscription" button to access your secure billing portal.

Sales taxes are applicable for buyers located in Canada.

Please note that Adpharm is owned by Outbreak Communications Inc.

Quebec Provincial Sales Tax Number (PST): 1215586037
Canadian Sales Tax (GST): 85466 6260 RT0001

New users
Does your browser allow cookies? If not, please refer to the following FAQ entry: What are cookies?

If you did purchase a subscription but were not automatically redirected to complete your login, please contact us at: sales@adpharm.net using the e-mail account that was used for your payment.

Returning users
Make sure that your browser allows cookies.

Are you sure your subscription hasn't expired? Although we send renewal messages via email, sometimes those messages end up in the junk mail folder. Accounts are gracefully downgraded upon expiry, but your username and password will still work. If you believe your account should be active but isn't, please email us at sales@adpharm.net.

You can also try emptying your browser cache and deleting your cookies, which can solve some login problems.

If you still have log-in issues after trying all of the above, please sent us an email at support@adpharm.net with the issue, and your user name.

There are two ways to update your password, depending on whether you are currently logged in or have forgotten it.

To change a known password:
If you are already logged in, simply go to your My Account page. Scroll to the bottom of your profile and click the "Change my password" button. You will be prompted to enter and confirm your new password.

To recover a forgotten password:
If you cannot log in, you will need to request a password reset using the forgot password link on the log-in page. Note: You will need access to the email inbox associated with your account.

Enter the email address associated with your subscription and click OK. Once you have entered the proper email address, you will see a message prompting you to check your emails for further instructions.

You will get an email from the system with the subject "New password request" soon after. Click on the link found in the body of the email to request your new password.

If you cannot find the email within 5 minutes after making the request, please check your junk mail folder. If it's not there, please email us at admin@adpharm.net requesting a new password. Your previous password should still work until we change it on our end.

By clicking on the link in the email, you will be brought back to adpharm.net where you will get confirmation that your password has been changed. Your new password will then be sent to you in a second email.

As for the previous step, if you cannot find the email with your new password, it may have ended up in your junk mail folder.

Please note that only the owner of the account can request a new password. If that person is no longer with the company for which the subscription has been purchased, send us an email at admin@adpharm.net mentioning the user name and the email address associated with the subscription. We will change the email associated with the account.

You can easily update your email address yourself at any time. Simply go to your My Account page, type your new email address into the Email field, and click the "Apply changes" button.

Note for Premium Subscribers: Updating your email on AdPharm does not automatically update where your payment receipts are sent. To change your billing email, please also click the "Manage on Stripe" button on your profile page to update your information in the secure billing portal.

We value our users' privacy and therefore we do not list current users online nor do we make our users list available.

You can easily cancel your premium subscription at any time. Simply go to your My Account page and click the "Manage on Stripe" button to access your secure billing portal. Follow the prompts to cancel your plan.

Your premium access will remain active until the very end of your current paid billing period, after which your account will automatically downgrade to the free tier.

Subscriptions are not refundable as stipulated in our Payment Terms.

Note regarding account deletion: If you wish to completely remove your account and all associated data from the gallery, you can do so yourself by scrolling to the bottom of your My Account page and clicking the button to delete your profile.

CRITICAL: Deleting your AdPharm profile does not automatically cancel your active subscription. You must click "Manage on Stripe" and cancel your billing before you delete your account!

Subscribers will be notified a few days prior to the end of their term via email.

Yes. Receipts are sent via email by Stripe upon completion of payment. You can also securely access, view, and download all of your past receipts at any time by clicking the "Manage Subscription" button on your profile page.

Please see this entry.

If you have an active subscription that auto-renews, there should be zero disruption to your service. Your username and password remain the same.

If your subscription expired and you purchased a new plan, your account should have been instantly upgraded when you completed your payment. If you still cannot access Premium content after paying, please email us at support@adpharm.net and we will verify your status immediately.

If you leave the site (close the window or quit your browser) and plan to log back in in the next few minutes, you should log out first. Depending on how soon you come back to adpharm.net, you may be locked out for a few minutes. This is because the system thinks that there's already someone logged in with your credentials. This lock-out period should last no more than a 15 to 20 minutes from the moment you left the site while logged in.

If you cannot log back in after 30 minutes, please email us at support@adpharm.net and we will sort it out.

Yes.

Users with paid subscriptions can log in from the office and then at home or any other place. Just make sure to log out before changing to another computer or device. If you forget to log out and get a warning message saying that someone is already logged-in with your user name when trying to log back on, just wait a few minutes and you will be able to log back in.

If you cannot log back in after 30 minutes, please email us at support@adpharm.net and we will sort it out.

There are a few reasons why your user name may have been banned or your access revoked. The most common reason for this is if you mistakingly typed in the wrong user name or password too many times. If that is the case, try again in a few minutes. This type of "ban" expires after roughly 5 minutes.

Other reasons for bans are that it was recorded that either you or someone within your network tried hacking in the system; or more than one computer has tried logging in using a single user name at one time which is strictly forbidden and can result in a permanent ban unless you have a corporate or shared subscription. If payment to the site is cancelled or witheld, this can also result in a ban or revoked access.

If you have been banned and you believe you did nothing that went against our policies, please e-mail us at support@adpharm.net.

The Single-user subscription is a purchased access that can only be used by one person. Sharing of the user access details is prohibited as per our user agreement.

The Shared-user subscription is a purchased access that can be used by anyone in a given company or organization. It comprises one main user to which the user name and email address will be attached to, plus a number of additional "seats" that can access the gallery at the same time. The number of simultaneous log-ins is determined by the number of seats purchased by the main user. Sharing of the user access details outside of the user's company or organization is prohibited as per our user agreement.

Users with coupons or promotional codes can enter them directly during the secure Stripe checkout process. Look for the "Add promotional code" field on the left side of the payment form before you complete your purchase.

Simply go to the search input field present on all of the site pages on the right-hand side menu (when logged-in) and type in one or more keyword(s) (i.e. "cholesterol USA'). The more keywords you put in, the narrower the search results will be (i.e. "cholesterol USA DTC") would give you the same search results as above but narrowed down to only direct-to-consumer ads.

For avanced search features, use the advanced search page (log-in required).

See details about email alerts here.

Yes there are and you can see a list of those on the Sections page.

We do and it can be seen here. As we are adding content to our archive pretty much daily, this page is in constant evolution. Please note that not all of the brands available on this site are listed on the brand page at this moment. If a brand you are looking for is not listed, it doesn't necessarily mean we don't have any ads for it in the gallery. Please try searching for it on the search page.

In order to find specific publication or airing dates, you can do this in both the quick search form or the advanced search page by entering the month and year you are looking for. You can narrow your search by adding any the following:

• Brand name
• Country name
• Company name
• DTC (Direct to consumer)
• HCP (Healthcare Professional)
• Etc.

As an example, your search field could look like this: Truvada January 2017 DTC

There is always a possibility that a search similar to this could bring some false positives in the search results. You can confirm the publication date by looking for the "Publication/Aired" section that is present on each entry as shown on the image below.

This is a new feature that was added in February 2015 and it is still being worked on. The taglines page can be accessed via the "Sections" tab in the sites main navigation or you can access it directly here.

Not all advertisements have a tagline and sometimes it can be unclear what constitutes a tagline. Usually it's group of words that is close or attached visually to the brand logo. Occasionally an ad may have more than one tagline. We only add the tagline for the main brand in such a situation.

A specific taglines search can be done via the search form at the top of the taglines page.

tagline, taglines, slogans, brand promise

AdPharm’s search engine can only process one search at a time. For instance, if you use multiple browser tabs at one time to do multiple searches, AdPharm will only remember the results of the last search you did. So if you go back to another tab from a previous search, those results will be obsolete and may show you the wrong ad when clicking to get the high-resolution version of the image.

To remedy this, simply do one search at a time. Once you have seen or downloaded what you need, then you can do a new search. If you still get errors while searching, please empty your browser cache, quit your browser and restart it. That should solve the problem.

Our search engine is designed for using simple queries. So sentences such as "commercials about bladder control with wedding theme" would not yield many results, if any at all. A better combination would be words like: "bladder control wedding", which as a sentence makes little sense but to our search engine would mean: "find ads about bladder control that also has something to do with a wedding. On our advanced search page (log-in required), there are some features to clarify your search such as:

"and" and "or" – with "and", if you enter more than one keyword in your search, the results will be narrower than if you select "or" because the search will give you results that have necessarily the two keywords attached to it.

Title - Conduct a search only using the title of the ad

Caption - Conduct a search using the caption. Having this selected or not may have a great impact on the quality of your search depending on how wide you want it to be. In the caption are included most of the messaging (copy) for the ad, including headline and tagline, there's also the publication and date (if available), indication, generic name, maker, etc.

Keywords - In the keywords section are included most tags that we believe are most important to the user. Most of the words, image details, indication, year of publication, format, therapeutic area, etc. that pertain each specific ad are added manually here. Our "caterogies" list is based on those keywords and we are improving them constantly.

Age - Helps the user searching for new or older ads (in terms of the date it was added to the gallery).

You can check any of those selections. The more you select, the narrower, or wider your search will become, depending on which of the "or" or "And" selector you chose. Try various combination of keywords with our search features to see what works best.

Well, you can use any English word you want. Having said that, as a communications specialist, you may want to search for specific mediums (e.g. print ad, TV commercial, direct-mail, etc.). You may also be interested in seeing only certain formats of print ads (e.g. single-page vs. double-page spread). You may also want to search specific areas of healthcare ads (e.g. cardiovascular, oncology, breast cancer, gastro-intestinal, et or ads for generic vs. branded drugs, ads using illustrations vs. photography, ads using spokespersons or testimonials. The list goes on.

Try it on the search page (log-in required).